Reschedule & Cancellation Policy
We understand that unexpected situations can arise. If you need to reschedule your in-person or virtual course, please contact us via email at admin@etatraining.com.au or call us on 1300 858 095 during business hours.
- Rescheduling with Notice:
If we receive your reschedule request two or more business days before your scheduled course, no fees will apply. You'll have the option to reschedule at no cost or receive a credit voucher. - Late Rescheduling:
If your request is made less than two business days before the course, a 25% administration fee will apply. Payment via credit card over the phone may be required - No-Shows and Entry Denial:
If you do not attend your course or are denied entry for reasons such as lateness, incomplete pre-course theory, or incorrect footwear, you will need to rebook the course at full cost. No refunds will be provided in these cases.
Credit Vouchers
Credit vouchers can be used to book any future course and must be redeemed online. Please note: credit vouchers are non-refundable and cannot be exchanged for cash.
Refund Policy
All refund requests must be submitted in writing to admin@etatraining.com.au at least three business days before your scheduled course.
- Refunds are reviewed by our accounts department, which may request additional documentation.
- If approved, refunds will be issued using your original payment method and may take up to seven business days to process.
- If the online theory component has been accessed or partially completed, only a partial refund may be granted.
Please note: No reschedule, credit, or refund will be granted to anyone abusive or aggressive towards ETA Training staff.
